BAAPS Support Management Day
Friday 2nd October Hyde Park Rooms, Pullman Hotel, London
Audience: Clinic Managers, Practice Managers, Admin Leads, Patient Coordinators, Operations Managers, Directors
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Time
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Session
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09:30 – 09:40
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Welcome & Opening Remarks
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09:40 – 10:05
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Talk 1: The Core Operating Model of a Successful Surgical Clinic
Taimur Shoaib
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10:05 – 10:30
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Talk 2: Regulatory Bodies You Must Understand (UK Private Surgical Sector)
Gary Monaghan
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10:30 – 10:55
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Talk 3: Clinical Governance for Non-Clinicians
Ryan Scanlon
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10:55 – 11:20
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Talk 4: Data Protection & Confidentiality in Surgical Clinics
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11:20 – 11:30
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Coffee Break
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11:30 – 11:55
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Talk 5: Workforce Planning & Staffing Numbers (How to Avoid Burnout and Chaos)
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11:55 – 12:20
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Talk 6: Employment Law Issues That Commonly Hit Clinics
Asim Khan
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12:20 – 12:45
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Talk 7: Patient Complaints, Complications & Reputation Damage Control
Jenny Pabila
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12:45 – 13:10
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Talk 8: Pricing, Packages & Refund Policies (Avoiding Legal and PR Trouble)
Vanessa Bird
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13:10 – 13:40
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Lunch Break
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13:40 – 14:05
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Talk 9: Marketing Fundamentals for Surgical Clinics (What Actually Works)
Nick Cooling-McClagish from LTF - confirmed
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14:05 – 14:30
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Talk 10: Advertising Rules for UK Clinics (ASA, CAP Code, CMA, and Platform Policies)
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14:30 – 14:55
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Talk 11: Competition Law & Unfair Practice Risks (What Clinics Accidentally Do Wrong)
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14:55 – 15:20
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Talk 12: Service Expansion Strategy – Which Services Should Clinics Add?
Vanessa Bird
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15:20 – 15:30
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Coffee Break
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15:30 – 15:55
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Talk 13: Clinic Finance for Managers – Understanding the Numbers That Matter
Taimur Shoaib
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15:55 – 16:20
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Talk 14: Digital Systems & Automation in Clinic Admin
Nick Cooling-McClagish from LTF -
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16:20 – 16:45
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Talk 15: Crisis Management & Business Continuity Planning
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16:45 – 17:00
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Closing Summary / Key Takeaways
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